About the Role

The client is seeking a Technical Account Manager / Customer Success Manager to take new clients from signed to live on its software platform and own those relationships after go-live. This is a hands-on, client-facing role combining client implementation, technical troubleshooting and account management, with responsibility for driving adoption, preventing churn and growing accounts in partnership with the sales and product teams.

Responsibilities

∙ Lead client implementations from signed to live, including setup, configuration, data and integrations
∙ Get new clients to value quickly through structured onboarding
∙ Troubleshoot product issues and explain clearly how the platform works
∙ Translate client needs into clear requirements for the product team
∙ Act as the main day-to-day contact for clients after go-live
∙ Run regular client check-ins, training sessions and ongoing support
∙ Track client usage and adoption, spotting low usage or risk early
∙ Act on churn risk before it escalates, with clear action plans
∙ Identify opportunities to expand use across more teams, features or services
∙ Work with the sales team to convert expansion opportunities
∙ Capture client feedback and recurring issues and share them with the team to improve the product

Requirements

∙ An undergraduate or graduate degree in Computer Science, Information Technology, Business or a related field, or an equivalent qualification
∙ 5+ years of experience in technical account management, customer success, client implementation or a similar client-facing technical role
∙ Proven experience taking clients from signed to live, including setup, configuration, data and integrations (mandatory)
∙ Strong technical aptitude to troubleshoot software issues and translate client needs into product requirements (mandatory)
∙ Experience owning day-to-day client relationships, including training and support (mandatory)
∙ Experience tracking product usage and acting on churn risk (mandatory)
∙ Experience identifying expansion opportunities and working with sales to convert them (mandatory)
∙ Experience with SaaS platforms and CRM or customer success tools is advantageous
∙ Excellent written and verbal communication skills, with confidence presenting and training clients
∙ Based in Sri Lanka and available for full-time work

Benefits

∙ Direct employment with the client company
∙ Competitive AUD salary at market-standard rates
∙ Exposure to a broad range of client implementation and customer success matters
∙ Professional development and ongoing training support
∙ Long-term career growth opportunities within a respected firm

Applications are being managed by Teams Squared on behalf of the client. Only shortlisted candidates will be contacted.