About Teams Squared

Teams Squared is a global offshoring company that connects businesses with highly skilled professionals across multiple regions. We work with clients internationally and support a diverse, distributed workforce across countries including Sri Lanka, the Philippines, South Africa, Australia, the United Kingdom, and the UAE.

As we continue to grow, we are looking for an experienced and people-focused Head of Human Resources to strengthen our HR function, support our leadership team, and build scalable people practices across the organisation.

About the Role

The Head of Human Resources will be responsible for leading the overall HR function at Teams Squared, with a strong focus on employee relations, organisational development, compliance, performance, culture, and people strategy.

This role will work closely with the executive and management teams to ensure that HR practices support business growth while maintaining a fair, professional, supportive, and compliant working environment.

The successful candidate will provide senior-level guidance on complex and sensitive employee matters while also overseeing the development of effective HR systems, policies, and processes across our global workforce.

Key Responsibilities

HR Strategy and Leadership

• Develop and implement HR strategies aligned with the company’s overall business goals.

• Advise the executive and management teams on workforce planning, organisational structure, people risks, and employee-related decisions.

• Lead the development of a scalable HR function that supports the company’s continued growth.

• Define clear responsibilities, workflows, and escalation processes within the HR team.

• Provide guidance, mentorship, and development support to junior and mid-level HR team members.

Employee Relations and Sensitive Matters

• Lead the management of formal complaints, grievances, disciplinary matters, investigations, and employee relations concerns.

• Handle highly sensitive and confidential employee matters with discretion, fairness, and professionalism.

• Support management in making appropriate and legally informed decisions relating to performance, conduct, termination, and workplace concerns.

• Establish clear procedures for handling complaints, investigations, and escalations.

• Promote a respectful, inclusive, and psychologically safe working environment.

Performance and Development

• Oversee the company’s performance management framework, including probation reviews, 30-60-90-day check-ins, performance reviews, and improvement plans.

• Support managers in delivering constructive feedback and addressing performance concerns.

• Develop learning, development, leadership, and succession planning initiatives.

• Identify capability gaps and recommend appropriate training or development programmes.

Policies, Compliance and Governance

• Review, develop, and implement HR policies, procedures, and employee guidelines.

• Ensure HR practices comply with relevant employment requirements across the countries in which Teams Squared operates.

• Support the company’s ISO 27001 and wider compliance requirements from an HR perspective.

• Maintain appropriate documentation and evidence relating to onboarding, offboarding, training, policy acknowledgements, performance, and employee matters.

• Ensure employee and contractor information is handled securely and confidentially.

Recruitment and Workforce Planning

• Provide strategic oversight of recruitment, onboarding, and workforce planning.

• Work with hiring managers and recruitment teams to identify workforce needs and improve hiring outcomes.

• Support the development of consistent selection, assessment, onboarding, and probation processes.

• Review recruitment data and workforce trends to support business planning.

Culture and Engagement

• Develop initiatives that strengthen employee engagement, communication, retention, and company culture.

• Work with leadership to ensure company values are reflected in day-to-day people practices.

• Review employee feedback and engagement data and recommend improvements.

• Support initiatives that connect and engage a globally distributed workforce.

HR Operations and Systems

• Oversee core HR operations, including employee records, onboarding, offboarding, performance documentation, and HR reporting.

• Improve HR systems, processes, and reporting to ensure accuracy, efficiency, and consistency.

• Establish clear HR metrics and provide regular people-related reports to leadership.

• Ensure HR processes are documented, scalable, and consistently followed.

Requirements

• Bachelor’s degree in Human Resources, Business Management, Employment Relations, Law, Psychology, or a related field.

• Professional HR qualification such as CIPD, SHRM, AHRI, or an equivalent qualification would be highly regarded.

• At least 8 years of progressive HR experience, including significant experience in a senior HR leadership role.

• Strong experience handling employee relations, complaints, investigations, disciplinary matters, and sensitive workplace issues.

• Demonstrated experience advising senior management and executive teams.

• Strong understanding of HR governance, performance management, organisational development, and compliance.

• Experience working with remote, offshore, professional services, legal, or internationally distributed teams would be advantageous.

• Excellent communication, judgement, problem-solving, and stakeholder management skills.

• High level of discretion, integrity, emotional intelligence, and professionalism.

• Ability to balance strategic leadership with practical, hands-on HR support.

What We Are Looking For

We are looking for someone who is:

• Calm and confident when managing difficult or sensitive situations.

• Fair, objective, and comfortable making well-reasoned decisions.

• Approachable and trusted by employees, managers, and senior leaders.

• Commercially aware while remaining people-focused.

• Able to build strong systems, structures, and processes.

• Comfortable working across different cultures, time zones, and employment environments.

• Passionate about developing HR teams and creating a strong employee experience.

Why Join Teams Squared?

• Be part of a growing international organisation.

• Shape and lead the future of the HR function.

• Work closely with the executive and management teams.

• Support a diverse, global, and distributed workforce.

• Build meaningful people practices that directly influence company culture and growth.

• Work in an environment that values initiative, continuous improvement, and collaboration.